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FAQ

Frequently Asked Questions

Q. I have a question. Can you help me?

No problem. Just give us a call on 01903 726077. Our customer service people are notoriously friendly and happy to help. Phone lines are open from 8am to 5pm Monday to Friday. Alternatively, you can email us on hello@rinkit.com and we'll reply within 24 hours (usually within four hours), seven days a week.

Q. How do I pay?

You can pay online using your credit or debit card or PayPal. When you register with us, you will be able to view and repeat previous orders. If you would prefer to pay by phone or BACS (bank transfer), call us on 01903 726077. Also call this number if you need a pro-forma invoice.

Q. How do I cancel an order?

If you change your mind, please contact us urgently. If the item has not yet been shipped, we can cancel the order. Otherwise, it will have to be returned. Please see our returns page for details.

Q. Do you offer a gift-wrapping service?

Sorry, we don't do gift wrapping. However, if you tell us it's a gift when you order, we will remove any invoicing/pricing information from the package and include a short message from you instead.

Q. What do I do if my order has arrived damaged?

Goods are packed carefully in bubble-wrap or shredded card to ensure safe delivery. Damage is unlikely, but if it does occur, please let us know within 24 hours. Any claims for loss or damage to an item caused in transit received after 24 hours, we are unable to issue a replacement or refund. Before we can arrange a refund or replacement, we may ask you to return the item or send us a picture showing the problem.

Q. What do I do if the delivery is incomplete or incorrect?

Again, this is a rare situation, but if it does happen, please contact us within 24 hours so we can supply missing items.